Refund policy

 

  • Given the nature of our Products (perfumes) and hygiene considerations, all sales are final and we do not accept returns, exchanges or issue refunds unless there is a proven defect or damage at the time of delivery.
  • If you receive a damaged or defective item, you must notify us via email at contact@kamasa.in within 48 hours of delivery, provide your order number, photographic evidence of the damage/defect, and retain the product in its original condition.
  • Upon verification of the defect/damage, we will, at our discretion, either arrange for a replacement or issue a refund of the purchase price (less any shipping costs). The refund will be processed to the original payment method within a reasonable time.
  • We reserve the right to refuse a refund or replacement request if the product shows signs of misuse, tampering, alteration, or if the claim is made after the stipulated timeframe.
  • We are not responsible for incidental, consequential or indirect damages arising from your purchase or use of the Products.

 Cancellation policy

  • You may cancel your order only if it has not yet been processed or shipped. To request cancellation, please email contact@kamasa.in immediately with your order details. If the order has already been dispatched, you will be subject to the returns & refund policy outlined above.
  • Once the product has shipped, cancellation is not possible and you must follow the damaged/defect claim process.

 Communication & tracking

  • After your order ships, you will receive a shipment notification email (if applicable) with tracking information. You should monitor the shipment and promptly report any loss or damage during transit.
  • We cannot refund shipping costs incurred by you unless we determine that the damage/defect was our responsibility.

Changes to shipping & refund policy
 We reserve the right to modify this Shipping & Refund Policy at any time. Changes will be posted here with a “Last Updated” date. Your continued use of the website and purchase of Products after changes have been posted constitutes your agreement to this revised policy.